FAQ
All answers about bonuses, withdrawals and betting on pjok
From the welcome bonus to withdrawing money via bKash, casino games, account security, and BPL cricket betting — everything you need to know before playing on pjok is laid out on this page. This resource is made for players aged 21 and over — find your answers here with ease.
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Table of Contents
Bonus
Welcome Bonus
Learn about claiming pjok's 120% welcome bonus, completing wagering, and cancelling the bonus.
pjok offers a 120% bonus on your first deposit, up to ৳15,000. For example —
deposit ৳1,000 and you get a bonus of ৳1,200, making your total balance ৳2,200, and to withdraw the bonus you must wager
৳1,200 × 20 = ৳24,000. Wagering means the bonus amount must be spent on bets 20 times —
not just the deposited amount. Once wagering is complete, winnings from the bonus can be withdrawn.
pjok VIP membership may increase bonus benefits further.
Usually no separate promo code is needed. Log in to pjok and make your first
deposit — the system will add the bonus automatically. To be sure, check the
"Promotions" or "Bonus" section of your account. If there is any issue, contact live chat support —
they will resolve it right away.
Yes, pjok allows you to cancel your bonus yourself. Keep in mind though — cancelling the bonus will also
remove any winnings earned from that bonus. Only your original deposited amount will remain.
Read the terms and conditions carefully before cancelling, because once a bonus is cancelled
it cannot be reclaimed.
pjok bonuses have a set expiry period. If wagering is not completed before the bonus expires, the bonus
and any winnings from it are cancelled automatically. The exact expiry date can be seen in the bonus
section of your account. If you are unable to complete wagering in time, contact live chat.
Depositing ৳25,200 gives a bonus of ৳15,000 (the maximum cap), bringing your total balance to ৳40,200.
Wagering will be ৳15,000 × 20 = ৳3,00,000. Depositing more than this will not increase the bonus beyond ৳15,000.
So for those wanting the maximum bonus, depositing ৳25,200 or more is enough.
Casino
Casino & Table Games
Baccarat, roulette, Teen Patti to live dealer—all your questions about table games at pjok Casino answered.
Baccarat has three betting options: Player, Banker, or Tie. The side whose card total is closest to 9 wins. 10s and face cards count as zero; all other cards count at face value. At pjok, the Banker bet has a slightly higher chance of winning. You can play and follow along in Bengali at Evolution and Ezugi live tables.
In roulette you can bet directly on a number (Straight Up), between two numbers (Split), on a colour (Red/Black), on odd/even, or on high/low numbers. A Straight Up win pays 35:1 but the odds are low. A colour bet pays nearly 1:1—relatively lower risk for beginners. pjok offers both European and American versions.
Yes, pjok has both Teen Patti and Andar Bahar. Teen Patti is a popular South Asian card game where you build the best hand from three cards. In Andar Bahar, one card is shown and you guess whether the matching card will land on the Andar (left) or Bahar (right) side. JILI's TeenPatti Joker and Teen Patti 20-20 are available.
In live dealer games, a trained dealer runs the table in a studio broadcast live on video. You can see the cards or ball on screen and chat with the dealer. pjok has live tables from Evolution, Pragmatic Play Live, Ezugi, and AE Sexy. It gives a much more realistic feel than software-driven games.
pjok's live casino works on both mobile browsers and the app. A stable connection of at least 4 Mbps is needed for video streaming. 4G/LTE or Wi-Fi generally works fine. Lowering the video quality yourself can help on slower speeds. Using the pjok app gives a smoother experience compared to the browser.
Withdraw
Cash Withdrawal
Rules, timelines, and common issue fixes for withdrawing to bKash, Nagad, Rocket, or Upay.
The minimum withdrawal amount at pjok is ৳1,000. You can start a withdrawal from this amount to any mobile wallet—bKash, Nagad, Rocket, or Upay. Withdrawal requests will not be processed if the balance is below ৳1,000. Note that the minimum deposit is ৳500, but the withdrawal limit is separate, so keep that in mind while playing.
Pending means the request is waiting to be verified. It is usually processed within 10–45 minutes. In most cases it resolves on its own. If it is still Pending after 45 minutes, contact live chat with a screenshot and your account ID—the support team will verify and update you promptly.
No, pjok only approves withdrawals to the mobile number that is registered in the player's own name and linked to the account. Using someone else's number may cause the payment to be held or cancelled. Contact support to add the correct number to your account.
Withdrawals to bKash or any mobile wallet are usually completed within 10 to 45 minutes. pjok's payment team works 24 hours, so requests can be made at any time of day or night. Once processed, you will receive an SMS confirmation to your wallet.
Yes, pjok's withdrawal service runs 7 days a week, 24 hours a day. Withdrawal requests are processed on Eid, Puja, and public holidays too. However, if a mobile network has its own maintenance window, there may be a slight delay during that time—this is outside pjok's control.
Security
Stay Safe
Follow the responsible gaming policy to keep your account and money secure, and read the tips below.
pjok will never ask for your bKash PIN, Nagad PIN, Rocket PIN, OTP, or password—not in live chat, not by email, not by phone. If anyone asks for this information in pjok's name, it is a scam. Do not share this information with anyone and report it to support immediately.
pjok's only official domain is pjokapp.cam. Any other address (pjok.club, pjokk.com, etc.) is fake. Always check the URL in your browser's address bar and look for the HTTPS lock icon. Be careful before clicking unknown links on social media. If you see a suspicious link, let support know.
Choose a password of at least 8 characters that mixes uppercase (A-Z) and lowercase (a-z) letters, numbers, and special characters (!, @, #). Do not use your name, date of birth, or simple patterns like "123456". Avoid using a password from another site at pjok.
Yes, pjok uses SSL (Secure Socket Layer) encryption. This means all data between your browser and the server—login, payment, personal data—is sent in encrypted form. The lock icon in the browser bar confirms SSL is active. You can find more details on the privacy policy page.
You must be 21+ to open an account at pjok and take part in any casino or betting activity. Proof of age may be required during identity verification. Use by minors is strictly prohibited. More responsible gaming guidelines are available on the responsible gaming page.
Cricket
BPL & International Matches
All questions about betting markets, reading odds, and live betting on BPL, IPL, and T20 World Cup. Find details in the pjok cricket betting guide.
pjok offers many markets including match winner, toss, total runs (over/under), top wicket-taker, method of first wicket, series winner, and more. BPL and Bangladesh Tigers international matches generally have more markets available. In live betting, ball-by-ball markets also open during the match.
Decimal odds let you calculate the total return directly. For example—Team A's odds are 1.65 and Team B's are 2.30. If you bet ৳1,000 on Team B and Team B wins, you get back ৳2,300 (profit ৳1,300); if Team A wins, ৳1,000 is lost. So: odds × stake = total return. The full odds and format guide is available on the pjok Bet page.
In an accumulator or multi-bet, adding three selections together multiplies the odds. Three bets with odds of 1.40, 1.80, and 1.90 give a combined odds of 1.40 × 1.80 × 1.90 = 4.79 (approx). A ৳100 bet returns ৳479 if everything comes through. However, if even one selection loses, the entire bet is lost—so the risk is higher.
Yes, live in-play betting is available at pjok. Odds update after each over or wicket during the match, new markets open, and you can make decisions in real time. In-play betting is especially popular for BPL and T20 World Cup matches. Odds change quickly in live betting, so fast decisions matter.
The core structure is the same—markets like match winner and over/under are available in both. However, in major tournaments like the ICC T20 World Cup or IPL, there are more markets and higher liquidity, so odds tend to be slightly more competitive. In BPL, you may have more knowledge of the Bangladeshi teams, which can help with decisions.
Still have questions? Support is always here
If you could not find the answer to your question in this FAQ, do not worry. pjok's support team is available in both Bengali and English, 7 days a week, 24 hours a day. Contact us directly for anything related to your account, payments, bonuses, or games.
Live chat can be opened directly from any page on the site. If you contact by email, you will generally receive a reply within a short time. Visit the About Us page to learn more about us.