pjok Privacy Policy

1. Introduction and Overview

pjok is an online gaming and betting platform that provides entertainment services for users in Bangladesh. Using our services requires certain personal information to be provided. In this policy, we clearly explain how that information is handled.

"Personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, bKash or Nagad account details, and records of your browsing activity.

This policy is an integral part of our Terms and Conditions. Reading both together will give you a complete picture of your account and information on pjok.

2. What Information We Collect

2.1 Registration and Account Information

When you create an account on pjok, we collect the following information:

• Full name (as it appears on your National ID card)
• Mobile number and email address
• Date of birth (for age verification — confirming 21+ age)
• Password (stored in encrypted form)
• Preferred language and notification settings

2.2 Financial Transaction Information

During deposits and withdrawals, we process information related to your mobile banking account transactions (bKash, Nagad, Rocket, Upay). However, we never store your mobile banking PIN or password.

2.3 Usage and Activity Information

Some information about how you use the platform is collected automatically:

• Login time and device type
• IP address and browser information
• Which games were played and session duration
• Betting history and transaction records
• Cookie and session data (details in the section below)

2.4 Communication Information

When you contact us via live chat or email support, details of that conversation may be stored to improve service quality.

3. Purpose of Information Use

pjok uses your information only for specific and legitimate purposes. Your information is not used beyond the following reasons:

• To create, manage, and verify your account
• To process deposit and withdrawal transactions
• To prevent fraud and unauthorised access
• To manage bonuses, promotions, and VIP benefits
• To assist in providing 24/7 customer support
• To improve platform performance and resolve bugs
• To meet legal and regulatory obligations
• To provide a personalised experience based on your preferences

We do not sell your information to third parties or use it for advertising purposes.

4. Information Sharing and Third Parties

pjok may share your information with third parties in limited and specific circumstances:

4.1 Payment Processors

Only the information necessary to complete your transaction is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay.

4.2 Technology Partners

We work with certain technology service providers to operate our platform. They operate under strict confidentiality agreements and may not use your information for their own purposes.

4.3 Legal Requirements

We are obligated to provide information in compliance with applicable law in response to court orders, legal investigations, or valid requests from government authorities.

4.4 Business Changes

If there is a significant change in business ownership or structure, your information may be transferred to the new authority, but you will be notified in advance.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the pjok website and app. These are stored as small files in your browser.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from working properly.

5.2 Performance Cookies

These cookies are used to analyse how you use the site in order to improve platform speed and experience. They do not contain any personally identifiable information.

5.3 Preference Cookies

These cookies are used to remember your preferences such as language selection and display settings.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some parts of the service to not function correctly.

6. Information Security Measures

To ensure the security of your personal information, pjok has implemented industry-standard technical and organisational measures:

• All data transmission is secured with SSL encryption technology
• Passwords and sensitive information are stored in hashed and encrypted form
• Firewalls and access controls to prevent unauthorised access to servers
• Regular security audits and vulnerability testing
• Limited, need-based data access policy for staff
• Automated monitoring to detect unusual activity

However, 100% security on the internet cannot be guaranteed. It is your own responsibility to keep your account password confidential and avoid logging in from unfamiliar devices.

7. Data Retention Period

How long your information is retained depends on the type of information and the purpose for which it is used:

• Active account information: retained until the account is closed
• Transaction records: may be retained for an extended period as required by law
• Customer support conversations: kept for a defined period to improve service quality
• Even after account closure, some information may be retained to prevent fraud and for legal reasons

Once the purpose is served, information is securely deleted or anonymised so that you can no longer be identified.

8. Your Rights and Controls

You have several important rights over your own information on pjok:

8.1 Right to Access Information

You may request to know what information we have stored about you. We will provide it within a reasonable time.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, contact us to have it corrected.

8.3 Request to Delete Information

You may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Stopping Marketing Communications

If you do not wish to receive promotional messages, notifications can be turned off from account settings or through our support team.

To exercise these rights or to learn more, contact our 24/7 live chat support. For information on responsible gaming, visit our Responsible Gaming page.

9. Protection of Minors

All services on pjok are for persons aged 21 and above only. We do not knowingly collect or process any information from minors.

An age verification process is in place at registration. If a minor creates an account using false information and this comes to our attention, that account will be closed immediately and the collected information will be deleted.

10. International Data Transfer

Our servers and technology partners may be located in various parts of the world. When your information is processed in a different country, we ensure that the privacy standards of that country are consistent with this policy.

For international transfers, the necessary agreements and safeguards are ensured so that your information receives the same level of protection.

11. Policy Changes and Updates

pjok reserves the right to modify this Privacy Policy as needed. If there is a significant change:

• The "Last Updated" date at the top of the page will be changed
• Important changes will be communicated via email or app notification
• Continued use of the service after changes will be considered acceptance of the new policy

We recommend checking this page regularly. To learn about our overall terms of use, visit the Terms and Conditions page.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Immediate assistance is available through 24/7 live chat support
• Email us at: [email protected]
• For general questions, visit our FAQ page — answers to common questions can be found there easily

We provide support in both Bengali and English for all communications. We will try to resolve your complaint as quickly as possible.